Returns and refunds

We accept returns from all 27 countries of the European Union for online consumer purchases. You can cancel your purchase within 14 days of receiving your item.

To exercise your right of withdrawal, inform Mikan & Miler OG (MMØBEL) of your decision by a clear statement, for example by email to hej@mmobel.com. Send the item back within 14 days of notifying us that you are withdrawing from the purchase.

Returns are sent to Mikan & Miler OG, Seidengasse 32/3/14, 1070 Vienna, Austria. Please contact us to coordinate the transport or an appointment for handover. Furniture must be suitably protected for return transport.

You arrange and pay the direct cost of return transport, including for large or heavy furniture. The cost depends on the item, destination and carrier.

We refund the full purchase price, using the same payment method unless you agree otherwise.

We process refunds within 7 calendar days after receiving the returned item, or sooner where required by law; we may withhold reimbursement only until we receive the goods.

The customer-paid return transport policy applies to change-of-mind returns. Your statutory rights for faulty or incorrectly supplied goods remain unaffected; the seller bears the necessary return costs for faulty goods.